A dispute or chargeback occurs when a cardholder does not recognize a charge processed through the payment button on your quotes.

Where are disputes managed?

Since Cord uses your own Stripe account to process cards, the entire dispute resolution process happens within your Stripe dashboard, not in Cord.

1. Stripe will notify you via email about the dispute and withhold the funds.
2. You have a timeframe (generally 7-15 days) to submit evidence through the Stripe Dashboard.
3. Evidence from Cord: Go to the disputed quote in Cord and download the Quote PDF and the event history (Audit Trail) showing the IP and date the customer accepted the terms or digitally signed the proposal.
4. Upload this PDF as evidence to Stripe.

If you win the dispute, Stripe will return the funds to you. If you lose it, you must issue a Credit Note in Cord to balance your taxes.