The refund process involves two areas: the payment gateway (where the money is) and Cord (where your accounting and CFDI are).

Step 1: Return the Money (Stripe)

Cord cannot move the money back to the customer’s card.

1. Log in to your Stripe Dashboard.
2. Locate the successful charge and click on Refund.
3. Stripe will request the issuing bank to return the money.

Step 2: Tax Correction in Cord (Credit Note)

Issuing the refund in Stripe DOES NOT cancel the invoice with the SAT.

1. Go to Cord in Accounting > Invoices and locate the original invoice.
2. In the options menu (three dots), select Generate Credit Note (Expense).
3. Cord will automatically link the parent invoice’s UUID using the 01 relationship type.
4. Click on Stamp Expense. This will deduct the income for accounting purposes and provide your client with their XML proof.